About the accomodation
When does the cancellation fee apply?
Based on our general terms and conditions for accomodation, we will ask for a cancellation fee when the following applies: Cancelling the day before: 30% of the accomodation fee Cancelling the day of: 80% of accomodation fee No-show: 100% of the accomodation fee ※Conditions differ for groups, please contact the hotel.
Is there a waiting list for rooms?
No, we do not offer a waiting list service.
Is there a special rate for children?
We do not provide special rates for children.
Can I share a bed with my children?
We only allow that for children under the age of elementary school (preschool)
What time can I check in?
Check-in starts from 3:00PM
When is check-out time?
As a general rule, 10:00AM is the check-out time, but it may vary depending on the plan. Please ask the person in charge for details.
Can I leave my luggage at the front desk before the check-in time?
Yes, you can. Luggage drop off and pickup are at the front desk.
Can I send my luggage via express delivery?
Up to 2 items may be sent per person. We will keep your luggage for you at the front desk until the check-in day. Please specify the check-in date and the full name under the reservation, and send it to the address below. We cannot accept deliveries by payment on arrival or CODs.
Can I send my luggage via express delivery from the hotel?
We offer that service at the front desk. Your luggage can be sent to your desired destination both by prepayment and COD.
Can I leave my luggage at the front desk after checking out?
Only on the day of your check-out, we will keep your luggage at the font desk.
When should I pay for the accomodation?
Upon your arrival, we will receive payment from you in advance.
Can I use a credit card when paying?
You can use JCB, AMEX, Diners, VISA, Master, Nicos, UC, DC, Saison, China UnionPay. We ask that you make one lump sum payment.
Can I check in late?
There is no curfew, but if you will arrive past 12:00AM, please contact the hotel.
Is the entrance open 24 hours/day?
There is no curfew. You may take your room key with you when going outside.
Can I extend the check-out time?
If there is a vacancy on your check-out day, then the check-out time may be extended for a fee. Rates are as follows: ~3:00PM: 30% of the normal rate ~6:00PM: 50% of the normal rate
Where can I leave my valuables during my stay?
We ask that you be responsible for your valuables.
Can minors stay overnight?
Minors may stay overnight if accompanied by an adult.
Is there an early check-in?
If you wish to check-in earlier, then you will need to make a reservation for a room the day before your planned stay. If you need to store your luggage somewhere, then we can keep it for you before your check-in time.